A unique opportunity to join Kyero as an Administration Assistant. You will bring your great organisational skills along with a proactive nature & you’ll have the chance to ‘find your sunshine’ whilst helping others find theirs!
Title: Administration Assistant
Terms: Full Time / Flexible working
Location: Fully Remote (time zones UTC-1 to UTC+2)
We are looking for someone to fill this new position thanks to the growth we are achieving and the scale we are forecasting for the months and years ahead. We have firm and exciting plans to implement a new administration & accounting system within the next quarter and the successful applicant will play an important role in the migration and will contribute to the success and benefits it delivers to the Front of House team.
This role is rewarding and fulfilling due to the support you’ll be giving the team, allowing them laser focus on sales and technical support. This is a fully remote role that is completely paperless and fully reliant on your computer skills. You’ll totally enjoy the virtual yet close communication & connection you’ll have with the very friendly client facing team. You will report directly to the sales manager.
Read on for our story & what we’re hoping you can bring. If this sounds like a good fit, we’d love to hear from you!
Kyero helps people from all over the world to find their sunshine. We make it easier for international property buyers to achieve their dreams.
Many of us have moved countries so we know the joy of finding the place you want to call home. We also know the highs and lows involved in making that happen. Our founders, Louise and Martin, started Kyero based on the lessons they learned when they bought land in their favourite part of Spain. They harnessed what they learnt to create a company dedicated to helping people move from dreaming about sunshine to living in it.
We are an international team of 30 fully remote people located across 7 countries, combining Marketing, Sales, Customer Services, Design, Development, Data, Finance & Admin. All of whom are truly passionate about the vision and purpose of the business.
The team brings exceptional knowledge of the market and a complete focus on the buyer. With a culture of trust and inclusion, we are firm believers in the power of data, the principles of test & learn & the importance of promises & proof points.
Our response to the Covid crisis was to protect our team and control costs whilst rapidly evolving our proposition to test new commercial models, evolve the buyer experience and explore new ways of working. We begin 2021 with added strength. Within the last 12 months alone we have launched new branding, introduced a Freemium commercial model, established a marketing team & new partnerships for Data, SEO & CX, whilst firmly establishing ourselves within three new international markets.
And we’re only just getting started… with a clear vision, strong leadership and expertise across the team, we’re more ambitious than ever and have the perfect recipe for continued growth!
We help people find their sunshine. For some, that’s a home in the sun. For others it’s a place where they feel at home, where they belong. For our team, it’s the chance to find sunshine in their work, their home and their life.
These are the values we live by:
Know our customers, no assumptions.
You can with Kyero.
Explore what’s possible, never settle.
Real Deal, what you see is what you get.
One team, together we go further.
What You Will Bring...
With some solid admin experience, you may now be looking for a role within a business that’s going places and being a part of a fast growing multinational team really appeals. You’re passionate about working in a team and proactively helping to solve problems.
Being highly organised is your super strength and you know the value that this can bring to those around you. Being familiar with the systems we work closely with (or similar) such as Slack, Trello, Google Drive, Hubspot, would be useful.
Your Main Responsibilities
Client account maintenance
Team administration & housekeeping
Client account creation & activation
Payment processes: allocation & collection
General client account processes
Supporting with the migration of accounts and processes from current KA software to ChargeBee, our new subscription management platform.
A professional manner when dealing with clients either on the phone or by email
A native English speaker with an advanced level of Spanish. If you happen to also speak Portuguese, French or Italian that’s a bonus
Although no specific experience is required, you must be numerate, have impeccable written English and be fully computer-literate as this role is 100% paper-free
As this is a fully remote position, you must already have the set-up to work from home, i.e. a home office with a pc/laptop and a good internet connection
Working hours are 37.5 hours per week, Monday to Friday
A proactive self starter, who works efficiently within a team and also confident & self disciplined working autonomously
You will be confidently accountable and very organised
A great communicator, who is positive & enthusiastic
Self-disciplined and committed to lifelong learning
Excellent salary & benefits
Autonomy and flexible remote working
25 days holiday
International team meet ups (fun & inspiring, we hope to resume these when able)
The potential to make a difference and play a key role in our growth story
Does this sound like a good fit for you? We’d love to hear from you! Please get in touch and let us know why this could be the right opportunity for you.
Send your application to firstname.lastname@example.org and include "Office Administrator" in the title.
Please also include:
Direct applicants only please - we won’t respond to agencies.